Broadleigh Farm Park

Coombe House Lane, Aish, Totnes, TQ9 6PU

Broadleigh Farm Park, Totnes
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Coombe House Lane, Aish, Totnes, TQ9 6PU
Campground

Comments (1)

Comment Feed

Online booking. . Pointless and shambolic

Pre booked two adjoining pitches to meet our needs, when our friends turned up on the Monday there was someone else pitched up on our adjoining pitches! When they questioned this with reception they said no problem as the opposite pitch was going to be available for us on our arrival, when our friends went and asked the campers on the other adjoining pitch if they were checking out , they said they had booked in for the next three days!! When our friends went back to reception and questioned this they did offer two other pitches but these were not suitable for our needs . Please be aware that network coverage is not the best in this area, my partner did try and call a few time and eventually got hold of someone and we did explain the situation and the fact the third offer was not suitable and she also expressed the certain uncomfortablenss of the situation as our friends had been to reception on several occasions and had felt left to talk to the other campers, who incidentally had admitted to being on the wrong pitches due to arriving late but the staff didn't seem willing to go and talk with them, plus the fact it was more remote than suggested so she asked about a refund for the remaining period of our booking, the reception said they would talk to the owner and confirm and thats the last she heard. Two days later, pitched ilup on another site I tried to call and left a message backed up with an email for them to contact me regarding the booking, .we did have a communication via email and "apparently" they did try and call my partner and left a message . . . But she didn't receive it.so I did explain the situation again via email but they still declined any gesture of a refund. Shambolic.

Derek Oliver 3 days ago